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The Importance of Inclusive & Accessible Restaurants

In the bustling world of restaurants, it's not just about good food; it's about creating spaces where everyone feels welcome. The "Purple Pound" sheds light on the potential impact of accessibility on the hospitality industry, estimating a monthly loss of £163 million due to inaccessibility. Let's explore three simple ways restaurants can enhance accessibility and tap into this overlooked market.

Physical Spaces: Start by ensuring your restaurant is physically welcoming to everyone.

You can;

  1. Ensure a step-free entrance and exit by installing ramps or lifts near stairs

  2. Maintain clear pathways between tables

  3. Ensure you have a clearly labelled accessible toilet.

Digital Inclusivity: Make your website and online menus accessible to all by adding alternative text for images and ensuring compatibility with screen readers.


  • Typography

  • Colour Scheme

  • Font Size

3. Train Your Staff: Your staff is the heartbeat of your restaurant, and their awareness is key to creating an inclusive atmosphere.

  • Provide training that helps them understand the needs of disabled customers.

  • Ensure this training covers both visible and invisible disabilities.

By making simple yet impactful changes to physical spaces, digital platforms, and staff awareness, restaurants can not only tap into a substantial market but also contribute to a more inclusive society.

Let's make dining out a delightful experience for everyone, proving that good food is best enjoyed in spaces that welcome all with open arms.

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